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Monitronics Review (July 2024)

In a world increasingly reliant on smart technology, home security systems have taken center stage. One such system vying for a spot in your home is Monitronics. This comprehensive security solution promises to provide peace of mind and safeguard your most valuable assets. But does it live up to the hype? Our Monitronics review delves deep into its features, performance, and overall value, providing you with a comprehensive analysis to help you decide if this system is the right fit for your home.

The Monitronics starter kit, featuring a sleek, modern design, includes a variety of components essential for securing your home. From motion sensors and door/window contacts to a siren and keypad, the kit provides a solid foundation for a secure home environment. But beyond the initial hardware, Monitronics offers a range of services including professional monitoring, mobile app integration, and 24/7 support.

Our review explores the ease of installation, the effectiveness of the system’s detection capabilities, and the user-friendliness of the accompanying app. We also examine the reliability and responsiveness of Monitronics‘ monitoring service, evaluating how quickly and effectively they respond to potential threats.

By dissecting both the pros and cons of Monitronics, we aim to provide you with a clear understanding of whether this system is the best choice for your home security needs. Join us as we explore the intricacies of Monitronics, assess its strengths and weaknesses, and ultimately determine if it truly delivers on its promise of safeguarding your home and loved ones.

Name: Monitronics
Image: Monitronics
Rating: 3.6 out of 5 stars

Monitronics Starter Kit Overview

The Monitronics Starter Kit is the foundation of their home security system, offering a comprehensive package designed to safeguard your home and belongings. This kit includes the essential components you need to get started, providing a solid base for customizing your system to meet your unique security needs.

The Monitronics Starter Kit features a central control panel, a motion sensor, a door/window sensor, a wireless keypad, and a siren. The control panel acts as the brain of the system, processing signals from the sensors and activating the siren when an intrusion is detected. The motion sensor detects movement within its field of view, while the door/window sensor triggers an alarm when a door or window is opened unexpectedly. The wireless keypad allows you to arm and disarm your system, while the siren alerts you and your neighbors to potential threats.

The starter kit is a good starting point for those looking to build a basic home security system. You can easily expand the system with additional sensors, cameras, and other accessories available from Monitronics, tailoring it to your specific security needs. However, it’s important to note that some features like smart home integration and professional monitoring require additional subscriptions or services.

Monitronics Security System Features

The Monitronics Starter Kit is packed with features designed to keep your home safe and secure. At its core, the system includes a control panel, motion sensors, door/window sensors, and a siren. Here’s a breakdown of what you get:

  • Control Panel: The brain of the system, the control panel acts as the central hub for all your security devices. It’s easy to use with a clear interface that allows you to arm and disarm the system, view real-time status updates, and manage settings.

  • Motion Sensors: These sensors detect movement in your home and trigger an alarm if they sense something unusual. Monitronics uses advanced technology to minimize false alarms from pets or other common sources of movement.

  • Door/Window Sensors: These sensors are placed on doors and windows and trigger an alarm if they detect any tampering or unauthorized entry. They provide an extra layer of protection to deter potential intruders.

  • Siren: The siren is a powerful deterrent that blares loudly when an alarm is triggered, attracting attention and scaring off would-be thieves. It can also be used to alert you to an emergency situation.

Additional Features:

Beyond the core components, the Monitronics system also offers several optional features to enhance your security and peace of mind. These include:

  • Remote Access: You can control and monitor your system remotely using the Monitronics mobile app. This gives you the power to arm and disarm the system, view live video feeds from cameras (sold separately), and receive notifications about any activity at your home, no matter where you are.

  • Smart Home Integration: Monitronics seamlessly integrates with popular smart home platforms like Alexa and Google Assistant. This allows you to control your system with voice commands, making it even more convenient to manage your home security.

  • 24/7 Monitoring: For an additional fee, you can choose to add professional monitoring to your system. This means that a dedicated monitoring center will be alerted if your system is triggered, and they can dispatch the authorities if necessary.

  • Camera Compatibility: The Monitronics system is compatible with a wide range of security cameras, allowing you to create a comprehensive home surveillance solution. You can use the app to view live video feeds, record footage, and even receive notifications if your cameras detect movement.

  • Customizable Zones: You can customize the way your system works by setting up different zones in your home. For example, you can choose to have the alarm only activated in certain areas, or to have different levels of sensitivity for different zones.

The Monitronics system is designed to be user-friendly and adaptable to your specific needs. With its comprehensive feature set, it offers a high level of security and peace of mind for homeowners.

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Monitronics App and User Interface

Monitronics App and User Interface

The Monitronics app is the central hub for managing your security system. It’s available for both iOS and Android devices, offering a user-friendly interface that’s easy to navigate.

Once you’ve set up your account, you can access a range of features, including:

  • Arming and disarming your system: With a single tap, you can arm your system in different modes, such as “home” or “away,” and disarm it when you return.
  • Real-time monitoring: The app provides live updates on your system’s status, including whether it’s armed, disarmed, or triggered an alarm. You’ll also receive push notifications for any events, such as door or window openings, motion detection, and alarm activation.
  • Viewing live video footage: If you’ve installed Monitronics cameras, you can access live feeds directly from the app. You can also review past recordings.
  • Controlling smart home devices: The Monitronics app integrates with various smart home devices, allowing you to control lights, thermostats, and other appliances remotely.
  • Managing user accounts: You can easily add and manage users for your system, granting them specific permissions and access levels.
  • Viewing activity logs: The app provides a detailed log of all system events, including arm/disarm actions, alarm triggers, and user activity.
  • Customizing system settings: You can personalize your system’s settings, such as setting up automation rules, customizing notification preferences, and adjusting sensitivity levels for sensors.

Overall, the Monitronics app provides a comprehensive and intuitive interface for managing your security system. It’s packed with features that make it easy to stay connected to your home’s security, whether you’re at work, on vacation, or just across the street.

Monitronics Installation and Setup

The Monitronics installation process is designed to be user-friendly, even for those who aren’t tech-savvy. The starter kit includes everything you need to get started, including the control panel, door/window sensors, motion sensor, and remote control. The installation guide is clear and concise, with step-by-step instructions and diagrams.

Here’s a breakdown of the typical installation process:

  1. Choose a Location for the Control Panel: The control panel is the brain of your security system, so it needs to be in a central location, preferably indoors and out of direct sunlight.

  2. Mount the Control Panel: The control panel usually mounts to a wall with adhesive tape or screws. Ensure it’s placed where it’s easily accessible and visible.

  3. Install the Sensors: The included sensors, like door/window sensors and motion sensors, need to be strategically placed around your home. Follow the instructions carefully for each sensor type.

  4. Connect the Sensors to the Control Panel: You’ll connect each sensor to the control panel using the provided wiring. The connection process is typically simple and involves plugging the sensors into the corresponding ports on the control panel.

  5. Program the System: Once all the components are installed, you’ll need to program the control panel. This includes setting up user codes, defining zones, and customizing settings. The Monitronics app makes this process very straightforward.

  6. Test the System: After programming, it’s crucial to thoroughly test your system. Open and close doors and windows, walk through different areas to activate the motion sensors, and verify the control panel is responding as expected.

  7. Activate Monitoring: Once you’re satisfied with the installation and testing, you can activate the monitoring service. This involves selecting a plan and providing your contact information to Monitronics.

Monitronics offers professional installation services if you prefer not to handle the setup yourself. Their team of technicians can come to your home and install the system, ensuring everything is correctly connected and programmed. However, professional installation typically comes with an additional cost.

Overall, installing and setting up a Monitronics security system is a relatively straightforward process. If you can follow instructions and basic DIY, you should be able to install the system yourself. If you’re unsure or prefer professional help, Monitronics does offer professional installation services.

Monitronics Monitoring Plans and Costs

Monitronics offers a range of monitoring plans to suit different needs and budgets. Here’s a breakdown of their options:

Basic Monitoring: This plan provides the essential monitoring services, including 24/7 professional monitoring for burglary, fire, and carbon monoxide. It also includes a mobile app for system control and notifications.

Enhanced Monitoring: This plan builds upon the Basic plan by adding features like video verification, which allows the monitoring center to visually confirm an alarm event. This can help to reduce false alarms and ensure a faster response time.

Premium Monitoring: The Premium plan offers the most comprehensive protection. It includes all the features of the Enhanced plan, plus additional benefits like 24/7 medical monitoring, roadside assistance, and home automation integration.

Cost Breakdown:

  • Basic Monitoring: Prices start at around \$20 per month, but can vary depending on the specific features included and the length of your contract.
  • Enhanced Monitoring: You can expect to pay around \$30-$40 per month for this plan.
  • Premium Monitoring: The Premium plan is typically the most expensive, ranging from \$40 to \$60 per month.

Important Notes:

  • Monitronics may offer discounts for multiple-year contracts or for bundling services with other products like home security cameras.
  • You can usually cancel your monitoring plan at any time, but there may be cancellation fees depending on the terms of your contract.
  • It’s always a good idea to compare different monitoring plans and prices from multiple providers before making a decision.

Ultimately, the best monitoring plan for you will depend on your individual security needs, budget, and preferences.

Pros and Cons of Monitronics

Monitronics offers a comprehensive security system with a range of features and benefits. However, it’s important to consider the potential drawbacks before making a decision.


  • Affordable Starter Kit: The Monitronics Starter Kit provides a cost-effective way to get started with a home security system. It includes all the essential components, such as a control panel, motion sensors, door/window sensors, and a siren.
  • Easy Installation: The system is designed for DIY installation, making it a good option for homeowners who want to save on professional installation costs. The provided instructions are clear and concise, and Monitronics offers support through their website and app.
  • Mobile App Control: The Monitronics app allows you to control your system remotely from anywhere with an internet connection. You can arm and disarm your system, view live camera feeds, receive alerts, and manage your account settings.
  • Customizable Security Plans: Monitronics offers various monitoring plans to suit different needs and budgets. You can choose from basic monitoring, which provides emergency response services, to more comprehensive plans that include 24/7 professional monitoring, fire and carbon monoxide detection, and more.
  • Excellent Customer Support: Monitronics has a dedicated customer support team that is available by phone, email, and chat. The team is knowledgeable and responsive, and they are available to assist with any questions or issues you may have.


  • Limited Hardware Options: While the Starter Kit offers a good foundation, the available hardware options are somewhat limited. You may need to purchase additional sensors or components separately to customize your system to your specific needs.
  • No Professional Monitoring Included: The Starter Kit does not include professional monitoring. You will need to subscribe to a separate monitoring plan to receive 24/7 surveillance.
  • Limited Smart Home Integration: Monitronics has limited integration with other smart home devices. While it supports some basic integrations, such as Amazon Alexa, it lacks the extensive compatibility of some competitors.
  • Potential for False Alarms: Like any security system, Monitronics is susceptible to false alarms. This can be caused by various factors, such as pets, drafts, or malfunctioning sensors. It’s important to configure your system properly and address any potential issues promptly to minimize false alarms.
  • Monthly Subscription Fees: While the initial cost of the Starter Kit may be affordable, it’s important to factor in the ongoing monthly subscription fees for monitoring. These fees can add up over time, especially for higher-tier monitoring plans.

Monitronics vs. Competitors

Monitronics faces stiff competition in the home security market, with numerous other companies offering similar features and services. Let’s take a look at some of the key competitors and how Monitronics stacks up:

1. SimpliSafe: SimpliSafe is a popular choice for its easy installation and user-friendly interface. It offers a wide range of sensors and components, similar to Monitronics. However, SimpliSafe stands out with its strong focus on DIY installation and its lower monthly monitoring costs.

2. Ring Alarm: Ring, known for its doorbells, also offers a comprehensive security system that integrates seamlessly with its smart home ecosystem. Ring Alarm excels in smart home integration and its robust outdoor camera offerings.

3. ADT: A well-established name in security, ADT offers a range of professional installation and monitoring options. ADT boasts a strong reputation for customer service and its comprehensive range of packages tailored to different needs.

4. Vivint: Vivint is another popular choice known for its professional installation and smart home features. Vivint’s focus on smart home integration and its sophisticated automation options make it attractive to tech-savvy users.

5. Frontpoint: Frontpoint offers a self-installed security system with a strong focus on cellular monitoring and reliable connectivity. Frontpoint excels in cellular monitoring and its user-friendly mobile app.

Key Differentiators:

Monitronics distinguishes itself with its emphasis on self-monitoring capabilities. While it offers professional monitoring plans, its flexible DIY setup and the option to manage your security system independently is a key differentiator. This can be particularly appealing for those who prioritize cost savings or prefer to have control over their security system.

The Bottom Line:

When comparing Monitronics to its competitors, it’s essential to consider your specific needs and priorities. If you value DIY installation, self-monitoring options, and a strong emphasis on home automation, Monitronics is a solid contender. However, if professional installation, professional monitoring, or seamless smart home integration are essential to you, other competitors might offer more compelling solutions.

Monitronics Customer Support and Warranty

Monitronics offers customer support through various channels, including phone, email, and online resources. Their website provides a comprehensive FAQ section, user manuals, and troubleshooting guides. Customers can also access a live chat feature for immediate assistance. However, some users have reported mixed experiences with customer service responsiveness, with some encountering long wait times or difficulties getting issues resolved.

The Monitronics Starter Kit comes with a one-year warranty that covers defects in materials and workmanship. This warranty does not cover damage caused by misuse, negligence, or unauthorized repairs. For additional coverage, customers can purchase an extended warranty plan. It is important to note that the warranty period may vary depending on the specific product purchased.

Overall, Monitronics provides adequate customer support and warranty options. However, it is crucial to thoroughly review the warranty terms and conditions before making a purchase. If you have any concerns or questions, contacting Monitronics directly is recommended. It’s always a good idea to research user reviews and experiences to get a better understanding of customer service quality and warranty reliability before making a final decision.

Conclusion: Is Monitronics Right for You?

Ultimately, whether Monitronics is the right home security system for you depends on your individual needs and preferences. If you’re looking for a comprehensive system with a wide range of features, reliable performance, and a user-friendly interface, Monitronics is a strong contender. Its professional monitoring plans, mobile app control, and integration with smart home devices offer a great deal of peace of mind and convenience. However, the installation costs can be higher than some competitors, and some users may find the monthly monitoring fees to be a bit steep.

Here’s a quick breakdown to help you decide:

Monitronics is a good choice if:

  • You want a professionally monitored home security system with 24/7 support.
  • You’re looking for a system with a wide range of features, including motion sensors, door/window contacts, and smart home integration.
  • You value user-friendliness and a mobile app that provides easy control over your security system.

Monitronics might not be the best option if:

  • You’re on a tight budget and are looking for the most affordable home security solution.
  • You’re comfortable with DIY installation and don’t require professional monitoring.
  • You prefer a system with more advanced features, such as facial recognition or AI-powered threat detection.

If you’re still unsure, it’s always a good idea to contact Monitronics directly to discuss your specific security needs and get a personalized quote. You can also compare Monitronics to other top home security brands to see which one best fits your budget, feature preferences, and overall security requirements.

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Overall, the Monitronics Starter Kit offers a comprehensive and user-friendly home security solution for those looking for a DIY approach. It boasts a robust set of features, including a reliable cellular connection, motion sensors, door/window sensors, and a siren, all at a competitive price. While its interface could benefit from a slight modernization, the ease of installation and intuitive app make it a great option for tech-savvy individuals.

For budget-conscious homeowners, the Monitronics Starter Kit presents a compelling alternative to traditional monitored security systems. Its DIY nature empowers users to control their security setup without relying on professional installation or monthly fees. This flexibility and cost-effectiveness make it a practical choice for those seeking a reliable security system without breaking the bank.

However, potential buyers should consider the limitations of the system. It lacks advanced features like facial recognition or video surveillance, which may be crucial for some homeowners. Moreover, its reliance on cellular connectivity might be a concern in areas with poor coverage.

Ultimately, the Monitronics Starter Kit is a solid choice for those seeking a reliable, DIY home security system with a strong focus on affordability and ease of use. While it may not offer the most advanced features available, it provides a comprehensive and cost-effective solution for those prioritizing basic security needs.


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